Returns & exchanges

Due to the nature of custom, handmade jewelry, all pieces are final sale.

Should you have any issues or concerns regarding your order, please contact Pompellmo immediately.

Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in its original condition. 

Returns are not accepted for incorrect ring sizing. 


Pompellmo jewelry pieces are handmade-to-order, requiring approximately two weeks of production time after order confirmation.

Shipping time is not included in the two-week production timeline.

Pompellmo is not responsible for any items that are lost, stolen, or damaged in transit.

Customs & import taxes

Buyers are responsible for any customs and import taxes that may apply. Pompellmo is not responsible for delays due to customs.