Returns & exchanges

Due to the nature of custom, handmade jewelry, all pieces are final sale.

Should you have any issues or concerns regarding your order, please contact Pompellmo via the contact form or pompellmobyabi@gmail.com.

Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in its original condition. 

Returns are not accepted for rings ordered in the incorrect size.

Shipping

Pompellmo jewelry pieces are handmade to order. Please allow 2-3 weeks production time plus shipping. If you require a piece urgently or by a specific date, email pompellmobyabi@gmail.com and we will try our best to accommodate your request.

"Ready to wear" pieces will be shipped 1-2 business days after your order has been placed.

Pompellmo is not responsible for any items that are lost, stolen, or damaged in transit.

Customs & import taxes

Buyers are responsible for any customs and import taxes that may apply. Pompellmo is not responsible for delays due to customs.